Terms of Service

By accessing or using Staxio ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, do not use the Service.

Staxio is a creator asset submission and review platform that enables organizations ("Studios") to collect, review, approve, and manage creative assets from contributors ("Creators"). The Service is operated by Staxio from Greece.

You must provide accurate and complete information when creating an account and keep that information current. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must be at least 13 years old to use the Service.

Paid subscriptions are billed monthly or annually through Stripe under Stripe Managed Payments. Every plan includes a 14-day free trial — you choose a plan after the trial, and your first charge runs the day the trial ends. You may cancel your subscription at any time from Settings → Billing.

Merchant of record. Stripe is the merchant of record for subscriptions purchased on Staxio under Managed Payments. Stripe collects payment, calculates and remits applicable taxes, issues invoices and receipts, and handles disputes and chargebacks. The Service itself, including the rights and access tied to your subscription, is provided by Staxio under these Terms — the Stripe layer covers the financial transaction, not the underlying Service relationship.

Monthly plans. Cancellation stops future billing. You keep access until the end of the current billing cycle, after which your workspace enters the 30-day read-only window described in Section 10. We do not prorate or refund the unused portion of a monthly cycle.

Annual plans. You may request a full refund within 14 days of the initial annual charge or any renewal charge by emailing billing@staxio.io. After the 14-day window, annual fees are non-refundable except as required by law. We will review individual cases (billing errors, accidental renewals, technical issues that prevented use) on request and at our discretion. Refunds are processed through Stripe Managed Payments and reversed to your original payment method.

Pricing changes. We may change subscription pricing or plan features with at least 30 days' prior notice via email or in-app notification. Any change takes effect at your next renewal — your current billing period continues at the price you originally agreed to. If you do not accept the new price, you can cancel before the renewal and your subscription will end at the close of your current billing cycle.

Taxes. Listed prices are tax-exclusive (in line with B2B SaaS practice). Stripe calculates and applies the correct VAT, GST, sales tax, or equivalent for your jurisdiction at checkout based on the billing address and tax ID you provide, and remits collected tax to the relevant authority. Stripe currently handles indirect tax compliance in 80+ countries; if your jurisdiction is outside that scope, no tax is added at checkout and any local tax obligations on your purchase remain your responsibility.

Currency. Stripe Managed Payments uses Adaptive Pricing, so the amount displayed at checkout may be presented in your local currency, automatically converted from the listed plan price. The converted amount is what Stripe will charge for that billing cycle. Subsequent renewals may be charged at the prevailing converted rate at the time of renewal — your Stripe receipt always shows the exact amount charged in the currency it was charged in.

Failed payments. If payment fails, your account enters a 7-day grace period. After the grace period, your workspace becomes read-only until payment is resolved.

Stripe Link data deletion. If you paid via Stripe Link, you can ask Stripe to delete your payment-related data directly. When Stripe processes that request, your subscription on Staxio is automatically cancelled (your workspace then enters the 30-day read-only window in Section 10) and our cached Stripe identifiers are cleared. This path only deletes Stripe-side data — to also delete your Staxio account, use the Danger Zone in your workspace settings or the Data & Privacy section of your profile.

"User Content" means anything you or a Creator submits, uploads, or transmits through the Service — files, comments, form responses, project metadata, library assets, and similar materials. You retain all ownership rights to your User Content.

By submitting User Content, you grant Staxio a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process that content solely as necessary to operate, secure, and improve the Service. This license includes the right to allow our sub-processors (listed in our Privacy Policy) to perform the same actions on our behalf, and ends when you delete the content or terminate your account, except for backups retained for a limited time as part of normal operations.

You are solely responsible for ensuring you have the right to upload, share, and process any User Content. You represent that your User Content does not violate any third party's intellectual property, privacy, publicity, or other rights, and does not contain unlawful, defamatory, or infringing material.

Creators submitting via public forms. If you submit content to a Studio through a public Staxio submission form, you are bound by these Terms with respect to your submission, even if you do not hold a Staxio account. Your submission is delivered to the Studio that owns the form; Staxio acts as a service provider to that Studio and processes your data on their behalf.

Staxio respects intellectual property rights and responds to valid notices of copyright infringement under the U.S. Digital Millennium Copyright Act (DMCA) and equivalent EU law (including Article 17 of the Directive on Copyright in the Digital Single Market and the e-Commerce Directive).

If you believe content hosted on Staxio infringes your copyright, send a notice to dmca@staxio.io containing:

• your physical or electronic signature;
• identification of the copyrighted work claimed to be infringed;
• identification of the allegedly infringing material with enough detail for us to locate it (URLs, organization slug, form slug, submission identifier where possible);
• your contact information (address, telephone, email);
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• a statement, made under penalty of perjury, that the information is accurate and that you are the rights holder or are authorized to act on the rights holder's behalf.

We will review valid notices and remove or disable access to the material as appropriate. We reserve the right to terminate the accounts of users who are repeat infringers. If you believe content was removed in error, you may submit a counter-notice to the same address with the elements required by 17 U.S.C. § 512(g).

You agree not to, and not to permit any third party to:

• upload, transmit, or distribute malicious code, viruses, ransomware, or any content designed to harm or compromise systems;
• upload content that is unlawful, infringing, defamatory, harassing, hateful, or sexually explicit, including any content that sexually exploits or endangers minors (CSAM) — such content will be reported to law enforcement and to NCMEC where required;
• use the Service to send unsolicited messages, spam, or phishing content, or to harvest contact information for those purposes;
• attempt to gain unauthorized access to any account, workspace, or system, or interfere with the Service's operation, security, or integrity;
• reverse-engineer, decompile, or attempt to derive the source code or underlying ideas of the Service, except to the extent that such restriction is prohibited by applicable law;
• scrape, crawl, or use automated means to access the Service in a manner that exceeds reasonable use, circumvents rate limits or quotas, or imposes an undue load on our infrastructure;
• resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted under your subscription;
• misrepresent your identity or affiliation, impersonate any person or entity, or use the Service to deceive others;
• violate any applicable law or regulation, or any third party's rights, in your use of the Service.

We may suspend or terminate accounts that violate this Section without prior notice, and we may report illegal content to the appropriate authorities.

Each plan includes a storage allocation. If you exceed your storage limit, you will not be able to upload new files until you upgrade your plan or delete existing files. Plans may also include caps on monthly submissions, projects, team members, and other resources, as described on the pricing page and in your subscription details.

We process your data in accordance with our Privacy Policy. We engage the following sub-processors to operate the Service: Supabase (database, authentication, file storage), Stripe (payment processing, billing, tax, invoicing — also acting as merchant of record under Stripe Managed Payments and as an independent data controller for payment-related personal information), Resend (transactional email), Upstash (Redis — rate limiting and caching), Vercel (hosting and analytics), and Sentry (error monitoring). A current list and any material changes are disclosed in the Privacy Policy.

For Studios who require a separate Data Processing Agreement (DPA) for their compliance program, contact privacy@staxio.io.

You may cancel your subscription at any time from Settings → Billing. When access ends — at the close of your billing cycle for monthly plans, or at the end of your prepaid year for annual plans — your workspace enters a 30-day read-only window: you can still view, export, and reactivate, but you cannot create new content. After 30 days, all workspace data — forms, submissions, files, and library assets — is permanently deleted and cannot be recovered.

If you want your data removed sooner, you can use the “Delete Workspace Permanently” option in the Danger Zone of your workspace settings. This bypasses the 30-day window and deletes everything immediately.

We may suspend or terminate your account, with or without notice, if you breach these Terms, if required by law, or if your account presents a security or legal risk to the Service or to other users. We will use reasonable efforts to notify you in advance where it is lawful and practical to do so.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise — including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure against all attacks, or that any data will be preserved without loss. Your use of the Service is at your own risk.

To the maximum extent permitted by law, in no event shall Staxio, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to these Terms or the Service, regardless of the legal theory and even if we have been advised of the possibility of such damages.

Staxio's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), or any other legal theory, shall not exceed the greater of (a) the total amount you paid to Staxio in the 12 months preceding the event giving rise to the claim, or (b) one hundred euros (€100). Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

You agree to defend, indemnify, and hold harmless Staxio, its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service in violation of these Terms or applicable law, (b) any User Content you submit, including claims that it infringes a third party's rights, or (c) your breach of any representation, warranty, or obligation in these Terms. We may, at our option, assume control of the defense and settlement of any such claim, in which case you agree to cooperate with us.

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, government actions, pandemics, or failures of upstream service providers. The affected party shall use commercially reasonable efforts to resume performance as soon as practical.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by the laws of Greece, without regard to its conflict-of-laws principles. The courts of Athens, Greece have exclusive jurisdiction to settle any such dispute, except that we reserve the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. Where you are a consumer in the European Union, you may also have rights to bring proceedings in your country of residence under mandatory local law, and nothing in these Terms limits those rights.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed. The remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and any plan-specific or DPA terms expressly incorporated by reference, constitute the entire agreement between you and Staxio regarding the Service and supersede any prior agreements. No waiver of any term will be effective unless in writing and signed by Staxio.

The following provisions survive termination of your account or these Terms: Section 5 (User Content) to the extent of licenses already granted, Section 6 (Copyright Notices), Section 11 (Disclaimer), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 15 (Governing Law), and any other provisions which by their nature should survive.

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law, on notice to you.

We may modify these Terms from time to time. If a change is material, we will give you at least 30 days' notice by email or in-app notification before it takes effect. Your continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms. If you do not accept a change, you may cancel your subscription at any time.

For questions about these Terms, contact us at legal@staxio.io. For copyright notices, use dmca@staxio.io. For billing or refund questions, use billing@staxio.io.